All packages will be sent USPS Priority mail. I order insurance on all orders. If there is a problem with your order please contact me immediately and I will do my best to resolve the issue for you. If your item is damaged when it arrives please keep all packaging material I will need it for the insurance claim. Contact me right away and then return item in original packaging.
Cancellations and Returns
If you need to cancel your order and it is one of my typical unity puzzle designs, you may cancel with permission from me up until the puzzle ships. If it is a complete custom design that i don't think another customer might want to purchase then you may only cancel up until i begin work making the actual puzzle. Once the puzzle ships there will be no refunds for custom designed puzzles. Should your puzzle become damaged in the process of shipping I will need you to photograph the damage and send me an email right away. then we will discuss whether i will make a new puzzle or refund your money but first the damaged item needs to be carefully packaged with the same packaging materials and shipped back to me. This must be done right away . I will not refund any puzzle that has been used in a wedding. refunds that have damaged during shipping will only be for the purchase price minus the shipping costs provided that the item is in the original condition it was sent as. I When shipping it is a good idea to pack the item securely, insure the package as we will not refund your money if damaged on return transit and ship it back to
The Puzzled One
21606 Devonshire St #4615
Chatsworth, CA 91313.
Sorry, but return shipping costs are the customers responsibility. USPS Priority mail offers free insurance and tracking for up to $100.00.
Privacy is my Policy Be assured that any and all personal information that you give while on this site will be treated as confidential and will not be shared, sold or used for any purpose other than the satisfactory completion of your order and voluntary participation in my email mailing list.I appreciate that you are placing your trust in me, and your trust will be honored in all circumstances.